Effective Date: October 13, 2026
Last Updated: October 13, 2026
Summary
This summary is provided for convenience only and does not replace the Policy below.
- Personal Courage collects the information you choose to submit through the Website and limited technical information needed to operate and protect the Website.
- We use this information to respond to you, to arrange and provide services, and to operate and improve the Website.
- We do not sell personal information. Health information is protected as described in our Notice of Privacy Practices.
- Please do not submit detailed health information through the Website or by email.
1. Scope and Applicability
This Website Privacy Policy (this "Policy") describes how Personal Courage, LLC ("Personal Courage," "we," "us" or "our") collects, uses and discloses information in connection with www.personal-courage.com and any related pages we operate (the "Website"). To the extent information you submit to us is protected health information ("PHI") under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA"), our use and disclosure of that information is also governed by our Notice of Privacy Practices, which controls in the event of any conflict with this Policy. This Policy does not apply to information collected offline or through third-party websites, except as expressly stated.
2. Information We Collect
2.1 Information You Provide. We collect information you provide when you submit an inquiry, an employment application or another communication through the Website. This information may include your name, telephone number, email address and preferred method of contact; the services in which you are interested and related scheduling, location and insurance preferences; and, for employment applications, your professional credentials, licensure, experience, résumé and related information. Please do not submit detailed health information through the Website.
2.2 Information Collected Automatically. When you visit the Website, we and our service providers may automatically collect technical information, such as your Internet Protocol (IP) address, browser and device type, the pages you view, the date and time of your visit and the website that referred you.
2.3 Cookies and Similar Technologies. We and our service providers may use cookies, local storage, session storage and similar technologies (collectively, "Technologies") that are necessary to operate and secure the Website, to protect our forms from automated abuse, to remember your preferences (such as display settings) and to measure use of the Website in aggregate. Most browsers allow you to refuse or delete cookies; doing so may affect certain features of the Website.
3. How We Use Information
We use information collected through the Website to: (a) respond to your inquiry or application and communicate with you by the method you select; (b) arrange, schedule and provide services, including verifying insurance coverage; (c) evaluate applicants for employment; (d) operate, maintain, secure and improve the Website and our services, including by analyzing use of the Website in aggregate and planning our clinical capacity; (e) detect and prevent fraud, abuse and security incidents; and (f) comply with applicable law and protect our rights and the rights and safety of others.
4. How We Disclose Information
We may disclose information collected through the Website: (a) to service providers that perform services on our behalf, such as website hosting, form processing, security, email and analytics, under written agreements that limit their use of the information and, where required by HIPAA, business associate agreements; (b) as required by law, regulation, subpoena, court order or other legal process, or in response to a lawful request from a governmental authority, consistent with applicable law; (c) to protect the rights, property or safety of Personal Courage, our clients or others, as permitted by law; (d) in connection with a merger, acquisition, sale of assets or other business transaction, subject to applicable law; and (e) with your consent or at your direction.
We do not sell personal information. We do not use or disclose PHI for marketing purposes without your written authorization, as required by HIPAA.
5. Third-Party Services and Links
The Website uses third-party services to host the Website, deliver content such as fonts, protect forms against automated submissions and measure use of the Website. These providers may receive technical information, such as your IP address, in connection with providing their services, and their handling of that information is governed by their own privacy policies. The Website may contain links to third-party websites, such as mapping or government websites, which we do not control and for which we are not responsible.
6. Children's Privacy
The Website is intended for adults, and for parents and guardians acting on behalf of minors, and is not directed to children under thirteen (13) years of age. We do not knowingly collect personal information online from children under thirteen (13). If we learn that we have collected such information, we will delete it, except as necessary to address a safety concern or as required by law.
7. Retention
We retain information collected through the Website for as long as reasonably necessary to fulfill the purposes described in this Policy, including to comply with legal, regulatory, accounting and contractual obligations, to resolve disputes and to enforce our agreements. Information that becomes part of a client record is retained as described in our Notice of Privacy Practices and as required by Michigan law. Information that has been deleted may remain for a limited period in backup or version-history systems maintained by us or our service providers before it is permanently removed.
8. Security
We maintain reasonable administrative, technical and physical safeguards designed to protect information collected through the Website. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Standard email and text messages are not secure; please do not send health information by those means. If a breach of security affects your information, we will notify you as required by applicable law.
9. Your Choices and Requests
You may ask us to access, correct or delete information you submitted through the Website, or to stop contacting you, by contacting us as described below. We will respond to your request as required by applicable law and may retain information as permitted or required by law. Your rights with respect to PHI, including your right to request confidential communications, are described in our Notice of Privacy Practices.
10. Changes to This Policy
We may update this Policy from time to time. The updated Policy will be posted on this page with a revised effective date. Where required by applicable law, we will provide additional notice of material changes.
11. Contact Us
Questions regarding this Policy may be directed to: Personal Courage, LLC, Attn: Privacy Officer, 2040 Raybrook St. SE, Suite 300, Grand Rapids, MI 49546; telephone 616-287-3218; fax 616-239-2820; email admin@findyourpersonalcourage.com.